When speaking, the agent should see the mic meter change. Input Device: Click the Play button (triangle) to test the microphone. The agent should hear the audio test being performed. Output Device: Click the Play button (triangle) to test the headphones or speakers. In Audio device selection, verify that the correct input (microphone) and output (speaker) devices for the computer are selected. Click on Settings (the gear icon) at the upper right corner of the main window. If audio can't be heard at this point, then the audio device of the computer Zoiper is installed on (such as a headset) may need to be configured in Zoiper. Please enter your Agent Number followed by the hash key (#).” The agent should then hear: “ Agent login. This means that the softphone network connection to ContactNow has been made. When clicking Call on a contact in Zoiper, the screen should change and display the connection status with the call timer counting up. To end a ContactNow session, just click on the gray status bar at the bottom of the dialer and select Disconnect, or simply hang up the Zoiper phone connection. Minimize Zoiper or otherwise place it off-screen. At this point, do not touch Zoiper, except to:. 
The agent can now begin making or receiving calls through the ContactNow dialer.The view of the ContactNow “phone” will change, and the agent will be placed on Idle or Available status (Awaiting Call), depending on settings the administrator has made.
The service will not respond to key presses until the agent is prompted again to enter the Agent Number or Passcode. If the agent enters the Agent Number or Passcode incorrectly, they must wait for the resulting error message to play through.
At this point, the agent should minimize the Zoiper application. While Zoiper is connected to ContactNow and the agent is logged in, the agent should not do anything with Zoiper until ending the ContactNow session. On successful login, the agent will hear the message Agent logged in!. When prompted, quickly type in the Passcode, and then the pound key ( #). Quickly type in the Agent Number, and then the pound key ( #). Click on the Zoiper Keypad button to expand the keypad. Please enter your Agent Number followed by the hash key ( #)” The screen should change to display a connection status, and the agent should hear:. #ZOIPER CLICK2DIAL CODE#
If the timeout is reached or either code is entered incorrectly too many times, the call will be disconnected, and the agent must begin the login process again. Note: The ContactNow connection service provides about 45 seconds each to enter the Agent Number and Passcode. From the Contacts tab in Zoiper, click on the new ContactNow contact to expand the window.Step 3: Connect Zoiper to the ContactNow Service
The agent should note their Agent Number and Passcode (they are the same number).It will not log an agent in to ContactNow. This step only displays connection information. Select Softphone and then click Connect.If this first appears as a small gray bar, click to expand it. On successful login to the ContactNow portal, the ContactNow dialer (or 'phone') will appear in the bottom right of the screen, and will show Disconnected status.Step 2: Obtains the Agent Number and Passcode Log in to the ContactNow portal using credentials supplied by a ContactNow administrator.Step 1: Log in to the ContactNow web portal Connect Zoiper to the ContactNow Service.Once Zoiper is properly configured, an assigned agent will need to perform the following steps to begin using the ContactNow service:
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